[skip to main content]

Terms & conditions

Services and Conditions of Use - as part of our service, we agree to provide you with information and other services that we may decide to offer, subject to the terms of this agreement. Upon notice published through the service, we may modify this agreement at any time. You agree and continue to agree to use our services in a manner consistent with all applicable laws and regulations and in accordance with the terms and conditions set out in the policies and guidelines outlined below. Please note that you will be referred to as 'customer' in this agreement.

Rules For Online Conduct - by using the service, you agree that you will not attempt to undermine the integrity of this web site.

Limitation Of Liability And Warranty - You, as a customer, agree that the use of this website is entirely at your own risk. Services and products are provided 'as is', without warranty of any kind, either express or implied, including without limitation any warranty for information, services, uninterrupted access, or products provided through or in connection with the service. Specifically we disclaim any and all warranties, including without limitation: 1) any warranties concerning the availability, accuracy or content of information, products or services; and 2) any warranties of title or warranties of merchantability or fitness for a particular purpose.

Neither the service nor any of its agents, affiliates or content providers shall be liable for any direct, indirect, incidental, special or consequential damages arising out of its use of the service or inability to gain access to or use the service or out of any breach of any warranty. Customer hereby acknowledges that the provisions of this section shall apply to all content on this website.

Prices and Payment - all prices are in (GBP) £ sterling and include UK VAT at the appropriate rate. Delivery charges are not included in the prices quoted. We accept payment using PayPal’s secure servers. Payment is taken at the point of sale.

Delivery and Costs - we currently only deliver within mainland UK using Royal Mail and Parcelforce (we may also use other courier services from time to time). We cannot guarantee delivery times but items ordered before midday are usually shipped the same day. Please refer to your shopping basket for our shipping tariffs and delivery options available at the time of purchase.

Purchasing - all items offered on our website are subject to availability. To purchase an item, click the "Add to Basket" button shown on each product page. When you complete your order, we will send you an e-mail confirming receipt of your order and containing the details of your order. Your order represents an offer to us to purchase a product (or products) which is accepted by us when we send e-mail confirmation to you that we have accepted your order or dispatched the product(s) to you. The contract will then be filed and the data kept in confidence according to our Privacy Policy.

Cancellation - you have the right to cancel your order within seven (7) working days of delivery (starting the day after you receive the goods) and return them for a full refund. Should you cancel the contract we will then refund you the price you have paid for the goods (excluding any postage and packing charges). It is your responsibility to give notice of your wish to cancel within this cancellation period by emailing us at support@bioamara.co.uk. You are under a duty to take reasonable care of the goods. The goods must be returned in saleable condition at your expense and we would recommend for your own protection that you use a recorded delivery service. Please note that, for reasons of hygiene, we are unable to offer refunds or exchanges on any opened or used product. Additionally, we cannot offer any refunds for customised or bespoke goods which are not damaged or defective.

Trademarks - all trademarks appearing on the service are trademarks of their respective owners.

Customer Service - any complaints regarding the goods or services supplied should be emailed to support@bioamara.co.uk or may be made in writing to:

Bioamara Limited
PO Box 65958
London
SW18 5HG

Statutory Rights - these Terms and Conditions do not affect any of your statutory rights.